We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, not trimmed or modify and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at headsup@shaw.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at headsup@shaw.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refund is for the item only and does not include taxes and shipping. A restocking fee a $10 Cdn will be apply to the refund total. So if your item cost $200 + tax + shipping, and your returned is approved we will credit you the amount of $200 - $10= $190. Please remember it can take some time for your bank or credit card company to process and post the refund too.